Frequently Asked Questions
Got questions? We got answers. Browse the must-knows about our raw bundles, shipping, returns, and care. Still unsure? Contact our support team — we actually reply.
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Where do you source your hair?
Forever Pretti bundles are ethically sourced from trusted partners in India and Cambodia — 100% raw, unprocessed hair collected with fair practices, traceability, and respect for donors. We verify origin and maintain strict quality checks.
How many bundles do I need for my look?
General guide: 16-18" lengths = 2–3 bundles for natural look; 20-24" = 3–4 bundles for full glam. For wigs or creative installs, consult your stylist for exact needs.
How long will the bundles last?
With proper care—sulfate-free washing, regular deep conditioning, gentle detangling, and minimal heat—raw hair can last 3–5 years or more. Frequency of wear and styling will affect longevity.
Do you accept returns or exchanges?
Due to hygiene and product integrity, we maintain a strict no-returns, no-exchanges policy on raw hair and lace products. If an item is damaged or incorrect, contact support within 7 days with photos and order details for review and possible store credit.
How should I wash and care for my bundles?
Co-wash before install with sulfate-free products, detangle bottom-up with a wide-tooth comb, deep condition regularly, air-dry when possible, and use light serums only on mid-lengths and ends. Avoid heavy oils at the weft.
Can I dye or bleach Forever Pretti hair?
Yes — raw hair can be colored, but bleaching carries risk. We recommend a professional stylist for color services. Always perform a strand test and understand that coloring may alter longevity and require extra care.
How quickly do orders ship?
Standard processing time is 3–5 business days. During drops or high-volume periods, processing may take up to 10 business days. All shipments require signature confirmation by default unless otherwise specified.